Returns & Exchanges

Customer satisfaction is what we strive for. An easy and simple customer service experience is what we want every buyer to experience when shipping with our collection. We are confident in our product and our ability to deliver great quality at an affordable price.

If you are not completely satisfied with your order for any reason, we will happily exchange your purchase (at equal or lesser value) within 30 days of purchase. No hassle, no delays, easy and simple return.  You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

You can always contact us with any questions at biggystoreonline@gmail.com.